San Diego Zoo Global (SDZG) is a 95-year old not-for-profit organization with 3000+ employees. SDZG operates the San Diego Zoo, San Diego Zoo Safari Park and the San Diego Zoo’s Institute for Conservation Research. A comprehensive, world-class leadership development program has enabled the “World Famous” Zoo to develop “World Famous” leaders.
Their goal was to develop stronger leadership and motivate employee engagement. Develop “World Famous” leaders who build world-class teams that activate, grow and sustain the Zoo’s mission from the inside out.
What We Did
Implementation of Excellence at Work with Best Place to Work consulting
Employee engagement and guest satisfaction improved by 10% and revenue increased by 23%. Case study showcased at SHRM annual conference. Won multiple workplace excellence awards including Healthiest Company of the Year.
“The Six Keys to Excellence have been adopted as the San Diego Zoo Global’s “Rules of Engagement.” The keys establish a set of expectations for employees at every level that help us to provide a GRRREAT customer experience and continue to strengthen our “World Famous” reputation.” - Chief HR Officer, San Diego Zoo Global